Sales Coordinator

Marriott•San Juan, PR

About The Position

The Sales Coordinator performs general office duties supporting Sales & Marketing, including filing, emailing, typing, faxing, and copying. The role prepares sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders; assembles information packages and promotional materials; and promotes awareness of the brand internally and externally. The coordinator uses sales techniques to maximize revenue while maintaining existing guest loyalty, and enters, retrieves, reconciles, and verifies sales-process information in relevant software. The position also answers guest questions about property facilities and services and serves as a client point of contact by phone and email. The role requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and delivering guest service in accordance with company standards. The coordinator communicates professionally, prepares accurate written documents, maintains positive working relationships, supports team goals, responds appropriately to employee concerns, and complies with quality assurance standards. The position may also involve moving, lifting, carrying, pushing, pulling, or placing objects weighing up to 10 pounds without assistance, along with other reasonable duties requested by supervisors. Marriott International describes itself as an equal opportunity employer committed to welcoming people and fostering an environment that values associates’ backgrounds. Sheraton describes its global community as focused on belonging, connection, engaging experiences, and thoughtful guest service.

Requirements

High school diploma or G.E.D. equivalent (preferred qualification).
At least 1 year of related work experience (preferred qualification).
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, and copying.
Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, including brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Enter, retrieve, reconcile, and verify sales-process information, including commissions, leads, and third parties, in relevant software.
Answer guest questions about property facilities and services, including hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as a client point of contact and respond to questions and requests by phone and email.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.