Sales Coordinator

Sprout • Garland, TX

5d • Onsite

About The Position

Sprout is hiring a Sales Coordinator to support Velerity Compute, a young, fast-growing business that sells certified-refurbished GPU and high-end server systems configured for customer workloads. The role helps build Velerity’s operating backbone and coordinates customer relationships, orders, sales operations, inventory, returns, bid support, and financial reconciliation. It is based full-time on-site at the Wood facility in Garland, Texas, and involves hands-on work with the warehouse and hardware build team.

Requirements

• Bachelor’s degree from a four-year accredited institution.
• 1 to 3 years of experience in sales coordination, sales operations, customer success, or order management.
• Strong Excel skills, including pivot tables, INDEX-MATCH, and conditional formatting.
• Experience with Microsoft Dynamics 365 Business Central, or ability to learn an ERP quickly.
• Comfort owning customer communication directly, in writing and on calls.
• Ability to work full-time on-site at the Wood facility in Garland, Texas.
• Comfort working hands-on in a warehouse and hardware build environment.
• Disciplined, detail-oriented mindset with a strong sense of ownership and urgency.
• Flexible, entrepreneurial approach and willingness to jump in, including occasional evening or weekend tasks.

Responsibilities

• Serve as the day-to-day point of contact for Velerity customers and keep customer relationships moving.
• Onboard new accounts and collect buyer documentation, including compliance and end-user verification forms.
• Join or lead customer calls to support deals or resolve issues.
• Keep account contacts, documents, and activity current in HubSpot.
• Own orders through the full order cycle and verify logistics, contacts, and warehouse instructions.
• Log and update orders in the Velerity order tracker in monday.com.
• Coordinate pickups or freight with the warehouse and Operations.
• Coordinate hardware diagnostic reports sent to customers with shipments.
• Work alongside the warehouse and build team on every Velerity order.
• Verify serial numbers, configurations, and pack-out against orders before shipment.
• Ensure serial numbers are captured in Business Central so orders are not held at pickup.
• Stage orders and support customer pickups, inspections, and site visits.
• Investigate on-site shortages, damage, and configuration questions.
• Price inventory and orders in Business Central based on direction from Sales.
• Approve line-item pricing and quantities accurately.
• Build, format, and update offer lists based on inventory and location.
• Create and send invoices promptly, often within hours of a sale or bid finalization.
• Partner with Operations to ship finished-goods inventory efficiently.
• Assist in reconciling and valuing inventory at the WOOD facility and support aging inventory analyses.
• Identify and implement process improvements to reduce order delays and claims.
• Investigate return claims and initiate RMAs for Velerity customers.
• Work with Finance and Logistics to process credit memos and maintain accurate Business Central records.
• Manage returns with Logistics and Operations.
• Generate and compile bid lists for Sales to bring to market; occasional weekend timing is appreciated.
• Maintain bid data in SharePoint for auditability and tracking.
• Monitor incoming wires and prepayments and update Business Central records.
• Partner with Accounting to reconcile accounts, distribute buyer invoices, and follow up on payments.
• Liaise across Sales, Finance, Operations, Compliance, and Customer Success to resolve issues quickly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level