Sales Coordinator

PEREGRINE ATLANTA BUCKHEAD MANAGEMENT LL•Atlanta, GA

21d•Onsite

About The Position

Peregrine Hospitality is hiring an onsite Sales Coordinator for the Buckhead Autograph Hotel, a 201-room luxury lifestyle hotel in Buckhead, Georgia. The coordinator serves as the point of contact for group functions and bookings, including room blocks, rooming lists, amenities, event details, and follow-up. The role liaises among the hotel’s sales department, guest services departments, and clients, communicating with a welcoming and positive demeanor. The posting seeks someone with Marriott experience in sales, events, and/or hospitality who is committed to resolving problems in the hotel’s best interest. The coordinator supports the hotel’s sales processes and systems, prepares sales documents, responds to group inquiries, helps manage reservations and inventory, and provides administrative and accounting support. The position also handles office and guest-service tasks, follows hotel service, safety, and operating standards, and performs other duties assigned by management. Flexible and long hours may be required, and shifts may vary according to business needs.

Requirements

At least one year of experience with Marriott brand systems, preferably in sales or events.
Ability to prioritize and work efficiently with limited supervision.
Detail orientation and ability to multitask efficiently.
Ability to speak, understand, and communicate in the primary language(s) used in the workplace.
Strong communication, follow-up, and organizational skills.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions, understand guests’ service needs, and work cohesively with coworkers.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to push, pull, bend, squat, and lift regularly; lift and/or carry up to 50 pounds.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to stand and walk for extended periods and to bend, twist, push, pull, stoop, and kneel.
Ability to work flexible scheduled shifts based on business needs; flexible and long hours may sometimes be required.
Use PPE as required for assigned duties and use of required tools and equipment.

Responsibilities

Coordinate the property’s use, effectiveness, and compliance of the sales system.
Prepare sales-related documents, such as proposals, contracts, and banquet event orders.
Coordinate rooming lists and event details.
Answer questions from groups and communicate between the sales and guest services departments to support positive guest service.
Promote awareness of the hotel’s brand image internally and externally.
Gather materials and assemble information packages, including brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining guest loyalty.
Enter, retrieve, reconcile, and verify sales-process information, including commissions, leads, and third parties; maintain the customer database.
Answer incoming calls to management and liaise among catering, management, and internal and external guests.
Coordinate and schedule management appointments, meetings, and business travel as required.
Interact courteously and professionally with guests, vendors, and associates.
Perform clerical duties, including typing correspondence and reports, filing, and answering phones.
Maintain filing systems, including vendor information, and ensure correspondence is typed, received, mailed, and/or filed as required.
Greet visitors and guests, answer questions and concerns, and follow through to resolution or refer issues to the appropriate manager.
Support daily reservations from the direct booking segment and provide phone coverage for LTS, wedding blocks, reservations, and cancellations.
Support group administration, including establishing room blocks and managing inventory.
Process accounting administrative duties, including commissions, payments, deposits, disputes, and research.
Maintain a professional working environment and attitude; maintain office equipment and filing systems.
Make reservations for VIP guests and provide administrative support for hotel operations as needed.
Carry out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow 4 Keys service standards, operating procedures, and safety and security standards; strive to improve operating standards.
Work cohesively with coworkers and all departments, adhere to attendance and reliability standards, and perform additional duties assigned by management.