Sales Coordinator

EOS Hospitality•Pompano Beach, FL

48d•Onsite

About The Position

Reporting to the Assistant Director of Sales, the Sales Coordinator is responsible for supporting the sales team in all aspects of the sales process. This includes handling inquiries, preparing proposals, coordinating events, maintaining accurate records, and providing exceptional customer service to clients and internal stakeholders.

Requirements

Reporting to the Assistant Director of Sales
Handling inquiries
Preparing proposals
Coordinating events
Maintaining accurate records
Providing exceptional customer service to clients and internal stakeholders
Timely and professional response to sales inquiries
Accurate and efficient preparation of sales proposals, contracts, and other sales-related documents
Assistance in the development and distribution of sales materials and presentations
Maintenance and updating of the customer database
Generation of sales reports and tracking of sales activities
Coordination and scheduling of appointments, site visits, and client meetings
Building group blocks and managing rooming lists and individual/group reservations
Assistance with pre and post event needs
Assistance in the planning and execution of events
Coordination with various hotel departments
Preparation of event orders
Assistance with on-site event coordination and problem-solving
Post-event follow-up
Addressing client inquiries and resolving issues promptly and professionally
Building and maintaining strong relationships with clients
Acting as a liaison between the client and the hotel
Maintenance of accurate records of sales activities, contracts, and client communications
Processing sales orders and invoices
Management and organization of sales files and documents
Assistance with administrative tasks as needed
Assistance with the creation of group blocks

Responsibilities

Respond to incoming sales inquiries via phone, email, and in-person in a timely and professional manner.
Prepare sales proposals, contracts, and other sales-related documents accurately and efficiently.
Assist in the development and distribution of sales materials and presentations.
Maintain and update the customer database with accurate and current information.
Generate sales reports and track sales activities as required.
Coordinate and schedule appointments, site visits, and client meetings.
Builds group blocks and manages rooming lists and individual/group reservations.
Assist with pre and post event needs (reader boards, points, amenities).
Assist in the planning and execution of events, including meetings, conferences, and social gatherings.
Coordinate with various hotel departments (e.g., catering, banquets, housekeeping) to ensure seamless event execution.
Prepare event orders and ensure all details are communicated clearly to relevant departments.
Assist with on-site event coordination and problem-solving.
Post events follow up, including sending thank you notes, and requesting feedback.
Provide exceptional customer service to clients and internal stakeholders.
Address client inquiries and resolve issues promptly and professionally.
Build and maintain strong relationships with clients to foster repeat business.
Act as a liaison between the client and the hotel.
Maintain accurate records of sales activities, contracts, and client communications.
Process sales orders and invoices.
Manage and organize sales files and documents.
Assist with administrative tasks as needed.
Assist with the creation of group blocks.
Other duties as assigned.