Sales Coordinator II - Peninsula Del Rey

Peninsula Del Rey•Daly City, CA

About The Position

The Sales Coordinator supports the sales department and move-ins at the community, building trust with prospective residents and showcasing how community life can enhance their well-being. About 75% of the role is spent working in the CRM. The coordinator schedules tours for the Sales Director and conducts tours when the Sales Director is unavailable, while partnering with sales and the community team to deliver an exceptional experience. The position follows a Sunday–Thursday schedule, depending on current schedules at the community. Duties also include supporting lead follow-up, community sales events, and related tasks as assigned.

Requirements

High school diploma or GED.
Prior customer service experience in a customer-facing industry.
Excellent verbal, written communication, problem-solving, interpersonal, and customer service skills.
Strong organizational skills and attention to detail.
Comfort with ambiguity and the ability to identify relevant information in complex situations, make sound decisions, and work with minimal direction.
Ability to understand the sales function and assigned community and make recommendations as business needs evolve.
Excellent time-management skills and a demonstrated ability to meet deadlines and maintain consistent, regular attendance.
Professional appearance, demeanor, and conduct.
Proficiency with Microsoft Office, CRM software, and other business-related software.

Responsibilities

Respond to inbound phone, email, and web inquiries within two hours when the Sales Director is unavailable.
Use the OneDay platform to send at least three personalized videos to prospects each week.
Schedule in-person community tours for the Sales Director and conduct tours when the Sales Director is unavailable.
Assist in creating a personalized “One Extra” that reflects a prospect’s interests and showcases the community’s value.
Help organize and execute community sales events.
Submit catering worksheets to the Dining Services Director at least two weeks before each event.
Participate in each event, conduct tours as needed and directed by the Sales Director, and help set up and take down events.
Use the CRM to follow up with database leads with the goal of scheduling new and repeat community tours.
Follow up with existing CRM leads and promptly contact leads who inquire through the CRM or directly to the community.
Perform other duties as assigned.