Sales Consultant for Senior Living Community

National Church Residences•Waverly, OH

About The Position

Bristol Village, a Continuing Care Retirement Community serving older adults in Waverly, Ohio, is seeking an enthusiastic, relationship-driven Sales Consultant. This role helps grow the community by building relationships with prospective residents and their families, providing an exceptional sales experience, developing referral relationships, and guiding prospects from initial inquiry through move-in. The Sales Consultant conducts consultations, discovery meetings, tours, and presentations; manages the sales pipeline and prospect follow-up; helps prospects identify suitable living options; and coordinates applications and move-in information. The role uses CRM and lead-management systems, collaborates with operations and move-in coordination teams, supports sales and marketing initiatives, and represents Bristol Village in outreach and networking activities. Some local and regional travel is required.

Requirements

High school diploma or equivalent required.
Strong communication, relationship-building, organizational, and follow-up skills.
Comfort working with CRM and lead-management technology.
Genuine passion for serving older adults and helping seniors and their families navigate significant lifestyle decisions.

Nice To Haves

One to two years of experience in sales, customer service, senior living, healthcare, hospitality, or other relationship-focused work preferred.

Responsibilities

Conduct personalized consultations, discovery meetings, community tours, and presentations to understand prospects’ needs, preferences, and goals.
Build trusted relationships with prospective residents and families, providing communication and guidance throughout the decision-making process.
Manage the sales pipeline from initial inquiry through move-in using a consultative, relationship-based sales approach.
Follow up with leads consistently and promptly to advance prospects through the sales process.
Assist prospective residents in identifying living options suited to their needs and preferences.
Secure residency applications and supporting documentation, and coordinate information needed for move-in.
Use CRM and lead-management systems to document interactions, manage follow-up, monitor sales progress, and maintain current prospect information.
Collaborate with operations and move-in coordination teams to support a welcoming transition for new residents.
Represent Bristol Village at community events, health fairs, networking opportunities, educational programs, and professional association meetings.
Develop and maintain relationships with community partners and professional referral sources.
Support sales and marketing initiatives intended to generate inquiries, increase tours and applications, and contribute to occupancy goals.
Maintain knowledge of Bristol Village programs, services, amenities, living options, and resident experience.
Provide a customer experience reflecting National Church Residences’ mission and values throughout the sales journey.
Travel locally and regionally for community outreach, networking events, and other sales-related activities.

Benefits

Medical and prescription coverage with three plan options and a Nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage for employees and families.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary life and accidental death and dismemberment insurance for employees and families, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program with mental health and work-life support, tobacco cessation, and rewards and reimbursements of up to $1,000 per year through Well-Being Your Way.
3-4-5 Retirement Program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off and nine paid holidays.