Sales Consultant for Senior Living Community

National Church Residences•Waverly, OH

About The Position

Bristol Village, a Continuing Care Retirement Community serving older adults in Waverly, Ohio, is seeking an enthusiastic, relationship-driven Sales Consultant. The role helps prospective residents and their families navigate an important life decision by building meaningful relationships, providing an exceptional sales experience, developing referral relationships, and guiding prospects from initial inquiry through move-in. The position includes local and regional travel for community outreach, networking events, and other sales-related activities.

Requirements

High school diploma or equivalent required.
Strong communication, relationship-building, organizational, and follow-up skills.
Comfort working with CRM and lead-management technology.
A genuine passion for serving older adults and helping seniors and their families navigate significant lifestyle decisions.
Some local and regional travel is required for community outreach, networking events, and other sales-related activities.

Nice To Haves

One to two years of experience in sales, customer service, senior living, healthcare, hospitality, or another relationship-focused field preferred.

Responsibilities

Conduct personalized consultations, discovery meetings, community tours, and presentations to understand each prospect’s needs, preferences, and goals.
Build trusted relationships with prospective residents and families, providing consistent communication and guidance throughout the decision-making process.
Manage the sales pipeline from initial inquiry through move-in using a consultative, relationship-based sales approach.
Follow up with leads consistently and on time to advance prospects through the sales process.
Assist prospective residents in identifying living options that best meet their needs and preferences.
Secure residency applications and supporting documentation, and coordinate information needed for move-in.
Use CRM and lead-management systems to document prospect interactions, manage follow-up activities, monitor sales progress, and maintain current prospect information.
Collaborate with operations and move-in coordination teams to support a welcoming, seamless transition for new residents.
Represent Bristol Village at community events, health fairs, networking opportunities, educational programs, and professional association meetings to raise awareness and generate prospective resident and referral relationships.
Develop and maintain relationships with community partners and professional referral sources.
Support sales and marketing initiatives that generate inquiries, increase tours and applications, and contribute to occupancy goals.
Maintain a strong understanding of Bristol Village programs, services, amenities, living options, and resident experience.
Provide an exceptional customer experience that reflects National Church Residences’ mission and values throughout the sales journey.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight-management support, and chronic-condition support.
Parental leave paid at 100% for four weeks.
Dental and vision coverage for employees and their families.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary life and accidental death and dismemberment coverage for employees and families, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent-care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced Employee Assistance Program with mental-health and work-life support, tobacco cessation, and Well-Being Your Way rewards and reimbursements of up to $1,000 per year.
3-4-5 Retirement Program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.