Sales Consultant

Toll Brothers, Inc.•Nolensville, TN

1d•Onsite

About The Position

Toll Brothers is seeking a Sales Consultant for a new luxury home community in Nolensville, Tennessee. This on-site role is responsible for achieving community sales goals, including generating traffic, securing sales agreements, and ensuring customer satisfaction. The Sales Consultant serves as the main point of contact, delivering a luxury customer experience from the customer’s first visit through move-in. The position involves driving community traffic and sales, maintaining accurate online community information, partnering with the Online Sales and marketing teams, building relationships with real estate agents, prospecting, and setting appointments. The consultant demonstrates homes and community features, monitors model home presentation, manages quick-delivery home supply, conducts competitive analysis, uses business applications, prepares sales paperwork, and participates in sales meetings. The Sales Consultant also builds customer relationships, collaborates with the design studio and other internal teams, helps facilitate the mortgage process, coordinates weekly communication with post-sale customers, and delivers a closing gift to homeowners. The role requires a full-time, five-day work week and weekend availability.

Requirements

At least 3 years of sales experience.
Real estate license where required by the state.
Weekend availability.
Ability to maintain a full-time, five-day work week.
Ability to understand customer needs and Toll Brothers offerings to create win-win solutions.
Ability to build business partnerships and act as a trusted advisor.
Ability to use sales techniques to develop leads and gain customer commitment.
Ability to collaborate with internal partners, including Online Sales and Construction, across departments.
Ability to negotiate effectively by exploring alternatives, influencing, and persuading others toward acceptance and commitment.
Clear, concise spoken and written communication with appropriate grammar and well-organized ideas.
Willingness to take on additional responsibilities outside the scope of the job duties.

Nice To Haves

Bachelor’s degree.
At least 3 years of new home sales experience.
Knowledge of new home construction.

Responsibilities

Generate community traffic and maintain updated online information for the assigned community, including Tollbrothers.com and MLS listings.
Partner with the Online Sales team to improve internet lead conversion.
Build and leverage relationships with real estate agents.
Conduct regular prospecting and appointment-setting activities.
Coordinate with the marketing team on traffic-generating activities.
Proactively manage the supply of quick-delivery homes in the community.
Conduct competitive analysis of products, features, neighborhoods, and amenities.
Monitor the community and model home appearance to meet White Glove Checklist standards.
Demonstrate model homes, community and floor-plan features, and homesites to customers.
Use business applications such as Salesforce, Pivotal, Microsoft Office, and E1 to complete business needs and update customer information.
Prepare and present paperwork, including real estate-related documents, to customers purchasing a Toll Brothers home.
Attend and participate in sales meetings.
Provide an exceptional sales-center experience, build relationships, and learn about customers’ needs and stories.
Partner with the design studio team to meet business objectives and enhance the customer experience.
Help facilitate the mortgage process with TBI Mortgage, including confirming applications and commitment letters and coordinating with customers’ lenders to help keep loans on track for settlement.
Manage weekly communication processes with post-sale customers.
Deliver a Tiffany closing gift to homeowners at their new home.