Sales Consultant - Part Time

La-Z-Boy • Springfield, MA

7d • $20,000 - $35,000 • Onsite

About The Position

La-Z-Boy is hiring a part-time Sales Consultant for its Furniture Galleries in Springfield, Massachusetts. The role sells furniture, accessories, and services while delivering a positive customer experience and contributing to store sales goals. Consultants use the company’s selling process, promote the Design program, maintain product knowledge, and help customers select furniture and accessories. They may schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessories, and installation services.

The position also supports store operations, including maintaining showroom displays and cleanliness, completing orders and payment records, scheduling deliveries, logging daily activity, and opening and closing the store. Consultants work collaboratively with store employees and may help train peers. The role requires evening, weekend, and holiday availability as business needs require, and includes standing for long periods, repetitive hand motions, and lifting or carrying up to 50 pounds.

The schedule is 20 hours per week. Training pay is $16 per hour for 2–6 weeks, with no commission during training. After training, base pay is $13.50 per hour (varies by store location), plus uncapped commission: 3% on La-Z-Boy Design sales and 2% on other sales, along with a quarterly bonus opportunity of up to $1,500 based on individual sales goals. The stated average annual earning potential after training is $20,000–$35,000, inclusive of base, bonus, and commission. The company will make a minimum-wage adjustment if base pay plus commissions fall below applicable location minimum wage requirements for the performance period.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods.
• Nearly continuous use of repetitive hand motions, hearing, and listening; often required to sit, walk, bend, and stoop.
• Ability to pass a background and drug screen.

Nice To Haves

• Previous selling experience and ability to close a sale are strongly preferred.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and La-Z-Boy services.
• Promote the Design program and assist the Designer in achieving established Design program sales goals.
• Consistently execute the La-Z-Boy selling process and provide customers with a favorable experience.
• Develop and use sales skills, including approaching customers, building rapport, discovering needs, presenting customized portfolios, answering objections, closing sales, following up, providing after-sale service, and maintaining contact with past and prospective customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain knowledge of existing and new product lines, including their features and benefits.
• Schedule professional home consultations and present customized room designs, including sample fabrics, furniture, tables, accessory recommendations, and professional installation benefits.
• Follow and champion the established Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers and use product knowledge and the company selling process to support positive experiences.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a team environment.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions and alternatives.
• Maintain positive working relationships with store employees and help train, coach, and develop new peers on product knowledge and selling skills.
• Help promote a culture of sales and service.
• Help maintain the store’s visual appearance, including showroom displays, product and accessory tags, catalogs, design-center fabrics, floor moves, and general cleanliness.
• Complete order information accurately, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain enthusiasm and urgency with the store team and customers, and stay knowledgeable about company standards, products, processes, and systems.
• Schedule deliveries with customers consistently.
• Open and close the store.
• Work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.

Benefits

• Medical, vision, and dental insurance.
• Basic life insurance.
• 401(k) retirement plan with company match of up to 6%.
• Nine to eleven paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED