Sales Support

Rv Direct•Fife, WA

12d•Onsite

About The Position

The Sales Concierge directly assists the Sales department and serves as a customer contact during the RV delivery process. The role answers customers’ questions during and after the walkthrough, or directs them to the appropriate advisor. On delivery day, the Sales Concierge guides customers through the appropriate departments after orientation and closes up the RV for transit. The position prepares the RV and red-carpet display before the customer arrives, verifies that promised “Due Bill” items are complete, and provides orientations on different RV makes and models. The orientation should teach customers how to operate their new RV and be completed to their satisfaction within two hours. The role also helps transport RVs around the lot when no deliveries are scheduled and may provide orientation videos for the company website. The role is based in Fife, Washington, and pays $20–$24 per hour.

Requirements

Prior customer service skills are a plus.
Prior role experience or training is mentioned, but no specific field or duration is specified.
Problem-solving skills are a plus.
Prior communication training is a plus.
Proven ability to train and educate people.
Ability to set and meet goals.
Meticulous attention to detail.
High degree of problem-solving skill.
Strong customer-satisfaction skills.
Well-developed interpersonal skills and ability to get along with diverse personalities.
Tactful and mature demeanor.
Ability to be decisive and support the organization’s preferences and priorities.
Strong written and verbal communication skills.
Results-oriented approach and ability to balance other business considerations.
Ability to walk up to three orientations per day if needed.

Nice To Haves

Prior customer service skills.
Problem-solving skills.
Prior training in communication.

Responsibilities

Perform delivery-day orientations on all makes and models of RVs.
Educate customers on operating their new RV, completing the orientation within two hours.
Notify the delivery coordinator of issues that could become problems during the walkthrough.
Maintain a safe work environment that meets requirements.
Provide a high standard of customer service throughout the delivery process and help resolve delivery issues to ensure customer satisfaction.
Demonstrate corporate values within the department and organization.
Set up the red-carpet display and RV before the customer arrives.
Review “Due Bill” items and promises made to the customer, and verify they are complete the day before delivery.
Help transport RVs around the lot when no deliveries are scheduled.
Assume other activities and responsibilities as directed.
Maintain personal and professional development and product knowledge.
Create orientation videos about company products for the website.
Conduct up to three orientations per day as needed.
Meet the stated delivery performance measures, including customer satisfaction, delivery setup, orientation completion, and advance inspection of units and “Due Bill” items.