Sales Concierge Harbour Lights

Wyndham Hotels & Resorts•San Diego, CA

1d•Onsite

About The Position

Travel + Leisure Co. is hiring a Sales Concierge to conduct in-person marketing with prospective and/or current owners at the Harbour Lights resort. The role schedules guests to meet with a representative for a sales presentation. The Sales Concierge serves as a professional brand ambassador, works with resort staff to receive guest arrival sheets, and greets, presents, incentivizes, screens, and qualifies prospective customers. The role also makes sales-tour reservations and collects required deposits in accordance with company guidelines and applicable policies and regulations. The position allocates approximately 80% of time to greeting and encouraging prospective customers to attend sales presentations while meeting minimum performance goals, and 20% to training, department meetings, staying current on marketing materials and industry trends, and reviewing performance goals. No travel outside the home site's area is required. During initial training, compensation is $21.00 per hour plus commissions and bonuses. After training, compensation is the state's minimum wage per hour plus commissions and bonuses. Target annual compensation is $75,000, with top performers potentially earning $118,000 or more by exceeding minimum production requirements.

Requirements

High school diploma or equivalent; experience equivalent to the education requirement may be accepted in lieu of it.
Clear and concise written and verbal communication skills.
Ability to work in a team environment within a shared space.
Proficiency in MS Excel, MS Word, general computer skills, and smart devices.
Must maintain production standards.

Nice To Haves

Sales and/or marketing experience is preferred but not required; 1 to 3 years is preferred.

Responsibilities

Represent Travel + Leisure Co. as a positive and professional brand ambassador.
Partner with resort staff to receive arrival sheets for guests checking in.
Greet, present, and incentivize prospective customers to attend a sales presentation, following company policies, compliance standards, and regulatory requirements while maintaining minimum performance goals.
Screen and qualify potential customers based on company guidelines.
Make sales-tour reservations and collect required deposits.
Attend scheduled training sessions and department meetings.
Keep current on marketing information, materials, and industry trends.
Set and review performance goals weekly, monthly, and annually.

Benefits

Medical coverage
Dental coverage
Vision coverage
Flexible spending accounts
Life and accident coverage
Disability coverage
Paid volunteer time through Wish day
401(k) with employer match, subject to eligibility requirements
Legal and identity theft plan
Voluntary income protection benefits
Wellness program, subject to provider availability
Employee Assistance Program
Depending on position and eligibility, paid time off, parental leave, and holidays