Sales Concierge Harbour Lights

Travel + Leisure Co.•San Diego, CA

2d•$75,000 - $118,000•Onsite

About The Position

Travel + Leisure Co. is hiring a Sales Concierge to conduct in-person marketing with prospective and current owners at its resorts and schedule guests to meet with a representative for a sales presentation. The role serves as a positive, professional brand ambassador and works with resort staff to connect with arriving guests. The position involves greeting, presenting and incentivizing prospective customers to attend a sales-preview tour; screening and qualifying potential customers according to company guidelines; making sales-tour reservations; and collecting required deposits. Associates must follow company policies, compliance standards and regulatory requirements while maintaining minimum production goals. Most of the role (80% of the time) is spent engaging with prospective customers, with the remaining 20% dedicated to training, department meetings, staying current on marketing materials and industry trends, and reviewing performance goals. No travel is required outside the home site’s area. The role requires a high school diploma or equivalent, though equivalent experience may be accepted. Sales and/or marketing experience is preferred but not required. During initial training, pay is $21 per hour plus commissions and bonuses; afterward, the hourly rate is the applicable state minimum wage plus commissions and bonuses. Target annual compensation is $75,000, and top performers may earn up to $118,000 or more by exceeding minimum production requirements. Actual compensation may vary based on factors including performance, experience, education, skills, prior training and work location.

Requirements

High school diploma or equivalent; equivalent experience may be accepted in lieu of the education requirement.
Clear and concise written and verbal communication skills.
Ability to work in a team environment within a shared space.
Proficiency in MS Excel, MS Word, general computer skills and smart devices.
Must maintain production standards.

Nice To Haves

Sales and/or marketing experience is preferred but not required; 1 to 3 years is preferred.

Responsibilities

Serve as a positive and professional brand ambassador for Travel + Leisure Co.
Partner with resort staff to receive arrival sheets for guests checking in.
Greet, present and incentivize prospective customers to attend a sales-preview tour or sales presentation in accordance with company policies, compliance standards and regulatory requirements.
Screen and qualify potential customers based on company guidelines.
Make sales-tour reservations and collect required deposits.
Maintain minimum performance and production goals.
Attend scheduled training sessions and department meetings.
Keep current on marketing information and materials and industry trends.
Set and review performance goals weekly, monthly and annually.