About The Position
The Sales - Community Specialist grows sales of Apple products and services in authorised reseller partner stores. The role is accountable for performance through excellent customer service, product demonstrations, training partner staff, and maintaining Apple merchandising standards. Specialists work as salespeople, leaders, and influencers within one or more multi-branded retail partner stores, engaging customers and partner staff to build knowledge, deliver an exceptional customer experience, and create Apple brand advocates. Positions are available in multiple NSW communities. Full-time roles are 38 hours weekly, Wednesday through Sunday, in Wollongong or Penrith. A part-time role is approximately 29 hours weekly, Thursday through Sunday, in Wetherill Park. Both schedules include Saturday and Sunday.
Requirements
- Full-time applicants must be available for a regular Wednesday-to-Sunday schedule, including both Saturday and Sunday, and reliably attend scheduled work, subject to local laws and approved accommodations.
- Part-time applicants must be available for a regular Thursday-to-Sunday schedule, including both Saturday and Sunday, and reliably attend scheduled work, subject to local laws and approved accommodations.
- Understand customers’ and partners’ business needs, challenges, and concerns.
- Communicate effectively, listen actively, and discuss possibilities with customers and teammates.
- Connect with and influence the appropriate people inside and outside Apple, including in challenging situations.
- Demonstrate integrity, honesty, and accountability.
- Be receptive to feedback and relate well to people from a variety of backgrounds.
- Collaborate effectively and know how to contribute to shared success.
- Empower others to learn and be curious, and share enthusiasm for Apple.
- Strive for excellence, persevere through resistance or setbacks, and finish what you start.
Responsibilities
- Engage with authorised Apple resellers to accelerate sales of Apple products and services in partner stores.
- Provide customers with relevant product knowledge and value so they can make informed choices suited to their needs.
- Educate and empower partner-store staff on the latest Apple products and services.
- Help partner staff deliver an extraordinary customer experience and build a team of Apple brand advocates.
- Increase sales and provide outstanding customer service.
- Deliver individual and group product demonstrations.
- Help customers set up their new Apple products.
- Keep Apple fixtures and merchandising elements current and maintained according to Apple standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
