About The Position
Apple is seeking a Community Specialist to grow sales of Apple products and services in authorised reseller partner stores. The specialist delivers excellent customer service, demonstrates products, trains partner staff, and ensures Apple merchandising standards are maintained. They act as a salesperson, leader, and influencer in one or more multibranded retail partner stores, helping customers make informed choices and building Apple brand advocacy among partner staff. The role is allocated to a community following successful interview rounds. The full-time position is based in Maroochydore, Queensland, and is scheduled for 38 hours weekly from Wednesday through Sunday. Part-time opportunities are based in Loganholme, Robina, or Broadbeach, Queensland, and are approximately 29 hours weekly from Thursday through Sunday. Both schedules include Saturday and Sunday, with attendance subject to local laws and approved accommodations. The successful candidate understands customers’ and partners’ business needs, communicates and listens effectively, builds relationships, handles challenging situations with integrity and accountability, welcomes feedback, collaborates, empowers others to learn, and persists in striving for excellence.
Requirements
- Ability to work the stated schedule for the applicable position, including both Saturday and Sunday, and reliably attend work as scheduled.
- Strong communication and active listening skills.
- Ability to connect with and influence customers, teammates, and other relevant people, including in challenging situations.
- Integrity, honesty, and accountability.
- Openness to feedback and ability to relate well to different people.
- Collaborative approach and persistence in pursuing goals despite resistance or setbacks.
Responsibilities
- Grow sales of Apple products and services in authorised reseller partner stores.
- Provide customers with relevant product knowledge so they can make informed choices suited to their needs.
- Deliver individual and group product demonstrations and help customers set up new Apple products.
- Provide outstanding customer service while increasing sales.
- Educate and empower partner-store staff on Apple products and services, customer experience, and brand advocacy.
- Maintain Apple fixtures and merchandising elements according to Apple standards.
- Understand customers’ and partners’ business needs, challenges, and concerns.
- Communicate and collaborate with customers, teammates, and relevant contacts inside and outside Apple.
- Encourage others to learn and share their enthusiasm for Apple.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
