About The Position
The Sales - Community Specialist grows sales of Apple products and services in authorised partner stores. The role is accountable for performance through excellent customer service, product demonstrations, partner-staff training, and maintaining Apple merchandising standards. Specialists act as salespeople, leaders, and influencers in one or more multi-branded retail partner stores, helping customers make informed choices and building partner teams of Apple brand advocates. The position is offered in two community locations in Victoria: full-time at Hopper Crossing (38 hours weekly, Wednesday to Sunday) or part-time at Craigieburn (approximately 29 hours weekly, Thursday to Sunday). Both schedules include Saturday and Sunday, and require reliable attendance as scheduled, subject to local laws and approved accommodations.
Requirements
- Minimum of 1–2 years of related experience.
- For the full-time schedule, availability to work regularly Wednesday through Sunday, including Saturday and Sunday, and reliably attend as scheduled.
- For the part-time schedule, availability to work regularly Thursday through Sunday, including Saturday and Sunday, and reliably attend as scheduled.
- Strong communication and active-listening skills.
- Integrity, honesty, and accountability.
- Openness to feedback and ability to relate well to different people.
- Ability to collaborate, influence, and handle challenging situations.
- A persistent attitude and commitment to finishing work despite resistance or setbacks.
Responsibilities
- Grow sales of Apple products and services in authorised partner stores.
- Provide excellent customer service and help customers choose products and services that suit their needs.
- Conduct individual and group product demonstrations and help customers set up new Apple products.
- Educate and empower partner-store staff on Apple products and services, customer experience, and Apple brand advocacy.
- Maintain Apple fixtures and merchandising elements according to Apple standards.
- Understand the business needs, challenges, and concerns of customers and partners.
- Collaborate with customers, teammates, and relevant contacts inside and outside Apple.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
