Sales Coach - (REMOTE)

eXp World Holdings, Inc.

2d•Remote

About The Position

The Sales Coach supports, develops and retains high-performing real estate agents by building trusted relationships, driving accountability, improving productivity and fostering a performance-driven sales culture. The role provides ongoing coaching, mentorship, guidance and negotiation support to agents in an assigned Agent Pool, and helps agents meet production goals and improve sales performance. The Sales Coach monitors agent productivity and performance metrics, facilitates interactive group training, supports onboarding and agent education, and contributes to the development of sales processes and training materials. Working closely with the Inside Sales Manager and brokerage services teams, the role supports agents and clients throughout the sales journey, from lead generation and hand-off through deal completion and repeat business. This is a fully remote position with a need to provide support outside traditional business hours when required.

Requirements

At least 2 years of experience in sales, sales coaching, sales support or a related field.
Strong coaching, mentoring and relationship-building skills, with the ability to motivate and influence others.
Strong understanding of sales performance, productivity metrics and accountability practices.
Excellent written and verbal communication and interpersonal skills.
Strong organisational and time-management skills, including the ability to manage multiple agent relationships and priorities.
Proactive, solutions-oriented approach with strong problem-solving and critical-thinking abilities.
Comfort facilitating group training sessions, virtual meetings and collaborative learning environments.
Proficiency with Google Workspace and agent-focused platforms such as Follow Up Boss, SkySlope, Canva and Skool.
Ability to adapt quickly to new technologies, systems and processes.
Strong customer service orientation and genuine interest in supporting agent success.
Ability to work independently and collaborate effectively with a remote, cross-functional team.
Flexibility to provide coaching, guidance and support outside traditional business hours when required.

Nice To Haves

Experience in the real estate industry or working with real estate agents is strongly preferred.

Responsibilities

Coach, mentor and hold agents in an assigned Agent Pool accountable for their production goals.
Build trusted relationships with agents and provide coaching, advising and negotiation support to support retention and engagement.
Conduct regular daily and weekly accountability calls, reviewing performance metrics and helping agents achieve sales targets.
Monitor and report agent productivity, including deals per agent per month and hand-off-to-deal conversion rates.
Facilitate engaging, interactive small-group training sessions that encourage collaboration and peer learning.
Support the development and implementation of onboarding resources, including the Skool platform, and promote adoption of Follow Up Boss systems and best practices.
Review, improve and update Zoocasa onboarding and sales training materials.
Partner with the Inside Sales Manager to coordinate the agent and client journey from lead generation and hand-off through deal completion and repeat business.
Work with brokerage services teams to gather feedback, identify operational challenges and support positive agent and client experiences.
Attend team meetings and contribute to sales initiatives and process improvements.
Maintain regular communication with agents, teammates and leadership through virtual meetings, calls and other channels.
Manage assigned responsibilities and priorities effectively in a remote work environment.
Perform other accountabilities as assigned.