Clinical Liaison

Elara Caring•Des Plaines, IL

27d

About The Position

Elara Caring is seeking a Sales Clinical Liaison to support its home care mission by helping patients transition to care in their homes. The role combines clinical discharge-planning collaboration with referral development and relationship-building with healthcare facilities, patients, families, and community contacts. The Sales Clinical Liaison works with the Area Vice President of Sales, Account Executives, hospital staff, Intake, physicians, and case managers to support appropriate care placement and smooth transitions from hospital to home.

Requirements

High school diploma or GED.
At least 3 years of practical experience.
Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

LPN or RN license preferred.
Bachelor’s degree preferred.
Experience in case management in a clinical setting preferred.

Responsibilities

Identify and collect referral information supporting patient eligibility for care.
Make live calls with the aligned Area Vice President of Sales to foster relationships with key account staff.
Call on key accounts assigned by the Area Vice President in partnership with the Account Executive and Quarterly Business Review plan.
Make calls and collaborate on referrals to service referral opportunities.
Communicate with patients’ families about services offered.
Interact with hospital staff from different departments.
Consolidate and review patient records upon referral as part of the discharge process.
Collaborate with hospital staff to help position patients for appropriate care.
Explain care options to patients and their families.
Collaborate with healthcare facilities on care and discharge planning for referred cases.
Coordinate with healthcare facility staff to support a smooth transition through discharge and back to the home environment.
Collaborate with Intake regarding insurance eligibility and coverage.
Coordinate communication among patients, physicians, case managers, and other medical staff.
Develop positive relationships in the community.
Perform other duties and projects as assigned.

Benefits

Competitive compensation package.
Sales training program.
Opportunities for advancement.
Tuition reimbursement for full-time staff and continuing education opportunities for all employees.
Comprehensive medical, dental, and vision insurance plans.
401(k) with employer match.
Paid time off and paid holidays.
Family and pet bereavement.
Pet insurance.
Fleet vehicles available according to company policy.