Sales & Client Experience Coordinator - Chicago

Nuage Designs Inc•Chicago, IL

4d•$22 - $26•Hybrid

About The Position

Nuage Designs, a leader in couture linens and luxury event rentals for over two decades, is seeking an exceptional Sales & Client Experience Coordinator for its Midwest & West Sales team. This role is crucial for managing account intake, processing orders, handling client inquiries, and maintaining the Chicago showroom. Nuage Designs has grown to over 140 employees across Miami, New York, and Chicago and is entering an ambitious growth phase, seeking individuals passionate about quality, design, and creating unforgettable experiences.

Requirements

Ability to read, analyze, and interpret business documents.
Strong communication skills, both written and verbal.
Ability to calculate figures such as discounts, percentages, and proportions.
Strong organizational skills.
Versatile problem solver.
Exceptional critical thinking skills.
Superior attention to detail.
Proficiency in IntelliEvent software.
Proficiency in Microsoft Office, particularly Excel and Word.
Experience with CRM systems and order management software.
Familiarity with Stripe credit card processing system.
Ability to learn and quickly develop proficiency in new systems.
Excellent written communication skills, ability to convey detailed information succinctly & accurately via email.
Proven ability to prioritize tasks.
Self-motivated, works well independently.
Takes direction well.
Fun, positive attitude.
Calm under pressure.
Committed to the success of the team at large.
Ability to sit for extended periods, use hands and fingers to operate computer equipment, and communicate verbally and in writing.
Ability to stand, walk, and move throughout the showroom for extended periods.
Ability to fold, hang, and display rental inventory and product samples.
Ability to occasionally move or reposition light furniture.
Comfortable alternating between seated desk work and active, on-your-feet responsibilities.

Nice To Haves

Bilingual in English and Spanish.
Bachelor’s Degree from four year college or university.
Experience in the Event or Hospitality Industry in Sales, Coordination, or Administration/Admin Assistant.
Experience in a retail, showroom, or merchandising environment.

Responsibilities

Manage new account intake by inputting Trade Account applications into Intellievent (IE) and notifying the associated Account Executive.
Answer general inquiries received through the website contact form, general inquiry inbox, and phone calls, directing clients to the appropriate contact.
Review Design Trunk orders, enter new client information into Intellievent, and update existing client profiles.
Input and revise non-revenue generating orders (samples, swatches, photoshoots, hospitality/donations) on behalf of the Sales Team.
Cross-check product availability for future event dates.
Submit Inventory Addition Requests (IARs) to Production when necessary.
Notify the Account Executive upon order completion with pertinent information.
Run daily Balance Reports and process Balances Due, sending receipts and proof of paid invoices to clients.
Run a weekly Tentative Order Aging Report and follow up on dormant orders.
Collaborate with Product Development & Marketing teams to manage showroom merchandising and implement updates.
Maintain the overall appearance, organization, and cleanliness of the showroom.
Coordinate showroom readiness for client appointments, including restocking supplies.
Host showroom appointments for retail clients, providing guidance and ensuring a professional presentation of rental inventory.