Client Experience Coordinator
About The Position
The Guild Collective is a family-owned and operated construction company focused on high-end home projects. We are dedicated to cultivating a workplace where every team member is valued, and we celebrate individual contributions. Our team consists of coaches who have helped other businesses build strong cultures, and we are experiencing rapid growth. We aim to create positive experiences in people's lives, and we care about our employees' personal and professional development. The sense of family and the seriousness with which we take our values and purpose are key aspects of our culture.
Requirements
- Loves working with people and building relationships.
- Is organized and detail oriented.
- Enjoys executing tasks efficiently.
- Identifies with and embodies our culture and values.
- Is passionate about delivering quality experiences from start to finish.
Nice To Haves
- Has experience with Job Nimbus or other CRM systems.
Responsibilities
- Receive and manage incoming leads via email and phone.
- Ensure timely follow-up with leads to schedule sales appointments.
- Enter and maintain accurate customer data in our CRM.
- Track client interactions for effective future follow-ups.
- Handle inquiries from existing clients, providing personalized attention to their project needs.
- Address any concerns or questions promptly and professionally.
- Ensure a high-quality experience for clients throughout their journey with The Guild.
- Collaborate with team members to promote a seamless process and ongoing support.
Benefits
- Supportive environment
- Opportunity to make a difference in people's lives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
