Client Experience Coordinator

Hagadone Media Group • Coeur d'Alene, ID

3d • $24 - $28

About The Position

HTech provides software, websites, AI-powered solutions, ticketing platforms, golf course management software, and custom applications to businesses across the country. We're looking for a Client Experience Coordinator to help guide customers from signed contract through onboarding, launch, adoption, and long-term success. This role serves as the bridge between Sales, Product, Technical Support, and our customers. You'll coordinate onboarding, gather project requirements, conduct client training, support implementations, and maintain ongoing customer relationships to ensure clients get maximum value from our products and services.

Requirements

• Strong organizational and communication skills
• Customer-focused mindset
• Ability to manage multiple projects simultaneously
• Strong attention to detail and follow-through

Nice To Haves

• Customer Success, onboarding, or implementation experience
• SaaS or technology experience
• CRM experience
• Project coordination experience

Responsibilities

• Coordinate new client onboarding and training
• Gather project requirements, assets, and launch materials
• Support website, SaaS, and AIO implementations
• Track implementation progress and project milestones
• Conduct proactive customer check-ins
• Monitor customer satisfaction and adoption
• Identify and address potential customer concerns
• Support customer retention and engagement efforts
• Gather customer feedback and feature requests
• Track recurring customer concerns
• Share customer insights with internal teams
• Coordinate between Sales, Support, Product, and Development teams
• Help ensure smooth customer handoffs and project launches
• Support continuous improvement of onboarding and customer success processes

Benefits

• $24-$28/hour compensation
• Exposure to SaaS, AI, web development, and emerging technologies
• High visibility across multiple departments
• Opportunity to directly impact customer experience and company growth
• Strong opportunities for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed