Client Experience Coordinator

CCA GLOBAL PARTNERS • Northwest Township, MO

2d • Hybrid

About The Position

CCA Global Partners is seeking a highly skilled Client Experience Coordinator for their St. Louis Office. This role serves as the frontline point of contact for members, insurance carrier partners, and policyholders, managing sensitive service issues, navigating claims-related concerns, and transforming challenging interactions into positive experiences. The ideal candidate is confident in handling escalated situations, communicates with empathy and clarity, and possesses a strong ability to analyze issues, diffuse tension, and drive resolution quickly and effectively. Experience in the insurance industry or claims environment is highly preferred, as the role supports warranty and workmanship-related cases.

Requirements

• 2-4 years’ experience within customer service support or insurance industry experience.
• Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
• Requires basic math knowledge and the ability to conceptualize dimensions.
• Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
• Excellent verbal and written communication as well as customer service skills.
• Strong interpersonal and de-escalation skills.

Nice To Haves

• Experience within the insurance industry or claims environment is highly preferred, as this role regularly supports warranty and workmanship-related cases.

Responsibilities

• Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
• Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
• Assist with entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.

Benefits

• great benefits
• fabulous work environment
• super-collaborative, friendly team
• hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays with some additional remote opportunities for later shifts.
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed