Client Experience Coordinator

ABHS•Clementon, NJ

1d•$0 - $52,000•Onsite

About The Position

The Client Experience Coordinator is responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and against medical advice (AMA) blocking.

Requirements

High school diploma or equivalent
2-4 years' experience working in a Drug & Alcohol Treatment Facility.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Ability to manage conflicting priorities.
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Current CPR Certification, preferred.
Narcan training, preferred.
Crisis Prevention Institute Certification (Within first 90 days of employment)

Nice To Haves

Current CPR Certification
Narcan training

Responsibilities

Relationship building with clients of all Victory Bay Recovery Center programs
Providing AMA follow-up phone calls
Actively blocking AMA’s
Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
Attends Clinical Meetings, and Huddles.
Collaborate with Admissions and Clinical to assist in refer out process.
Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes and communication of client needs
On-Call/After-Hours Phone coverage and availability, as needed
Maintain frequent communication with all alumni members
Maintain and frequently update social networking presence, managing alumni Facebook page.
Monitor group attendance
Provide needed support for clients as necessary.
Organize and facilitate the monthly Alumni Meetings.
Organize and facilitate quarterly community events.
Organize and facilitate quarterly Alumni events
Organize and distribute Alumni packages (jacket, coin, etc.)
Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
Works a mix of day, night and swing shift in order to make maximum contact with full census
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
Additional responsibilities that are essential for the department to be successful will be assigned accordingly as the company continues to grow.