Client Experience Coordinator
The Sharpe Collection•Grand Rapids, MI
•$17 - $20•Onsite
About The Position
SHARPE, a dealership of premium automotive brands including BMW, MINI, and Land Rover is seeking a full-time Client Experience Coordinator to join our service team. This role is ideal for someone who thrives in a fast-paced, guest-focused environment and enjoys creating exceptional customer experiences. As a Client Experience Coordinator, you will help ensure a seamless service visit from arrival to departure while delivering the professional, white-glove hospitality our clients expect.
Requirements
- Positive, professional, team-oriented attitude
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Comfortable using tablets, mobile apps, and technology
- Strong attention to detail and organizational skills
- Ability to stand and walk for extended periods
- Comfortable working indoors and outdoors in varying weather conditions
Nice To Haves
- Hospitality, restaurant, retail, or guest service experience preferred
- Automotive experience is helpful but not required
Responsibilities
- Welcome and assist guests immediately upon arrival in the service drive
- Create a warm, professional, and polished first impression
- Escort guests to their Service Advisor or lounge area to ensure a seamless experience
- Help maintain smooth traffic flow throughout the service lane
- Perform vehicle walk-around inspections using photos and video documentation
- Record vehicle condition, tire tread depth, and visible maintenance concerns
- Assist with loaner vehicle check-in/check-out processes when needed
- Help coordinate shuttle logistics and communicate accurate wait times
- Help clients download and use manufacturer mobile apps
- Assist guests with Bluetooth pairing and smartphone connectivity
- Serve as a resource for basic vehicle technology support
- Collaborate closely with fellow Client Experience Coordinators and Service Advisors
- Support teammates during high-volume periods
- Maintain strong communication to ensure a smooth and efficient guest experience
- Perform additional duties as assigned by the Service Management Team
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Wellness reimbursement program
- Employee discounts on parts, service, and vehicle purchases
- Employee recognition programs
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
