Client Experience Coordinator

Bayshore•Mississauga, ON

About The Position

Bayshore Home Health, a division of Bayshore Healthcare Ltd., is looking for an enthusiastic, dedicated individual to join our team in the role of Client Experience Coordinator. If you are passionate about customer service and have a high attention to detail, Bayshore is the place to showcase your skills! The Client Experience Coordinator is responsible for coordinating client care, service plans and schedules, including those of field employees and service providers. You will ensure all client needs are met in a timely and efficient manner by maintaining up-to-date scheduling information and data, tracking employee and service provider availability, and making necessary adjustments to accommodate both client and employee/service provider schedule requests. Through effective communication and exceptional organizational skills, you will contribute significantly to overall client experience, while ensuring operational efficiency.

Requirements

Minimum of two years related customer service experience.
Exceptional organizational, interpersonal, and communication skills
Proven ability to work independently as well as collaboratively in a team environment
Detail oriented with strong multi-tasking and time management skills to meet deadlines
Demonstrated competency in keyboarding, data entry, and Windows scheduling software
Proficient in written and spoken English, and French for regions serving French-speaking clients

Nice To Haves

Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

Responsibilities

Collaborate with the Clinical Leader and Lifestyle Advisor to address client care requests and share valuable insights, enhancing our collective service delivery.
Work closely with the Clinical Leader to develop client care teams and schedules, ensuring a precise match between client needs and Field employee qualifications, and fostering a cohesive team environment.
Communicate schedules to clients and Field employees, promoting transparency and teamwork.
Perform accurate data entry and maintain strict confidentiality standards, supporting the integrity of our team’s work.
Provide training and support to Client Experience Coordinators and assist with onboarding new Field employees, contributing to a collaborative and skilled team.
Engage in client and employee satisfaction initiatives, offering feedback and follow-up to drive continuous improvement and team excellence.
Receive, process, address and document client compliments, concerns and complaints, while communicating these to the Clinical Leader and Director of Growth and Operations as required.
Market and promote Aging in Place (Vyta) solutions to clients aligned with the Consumer division’s Sales and Marketing Plan.
Undertake additional tasks as requested, demonstrating flexibility and a commitment to supporting the team’s overall success.