Sales BDC Manager

Feldman Automotive•Novi, MI

19h

About The Position

We are seeking a highly motivated and experienced Dealership Sales BDC Manager to manage the sales process for the dealership’s internet and phone customers and ensure they receive a world-class car-buying experience. The role involves leading a team of BDC representatives, responding to customer leads, maintaining product and service knowledge, and coordinating with sales teams and dealership management. The manager will also track customer interactions using the dealership CRM and participate in training and process-development sessions to continually improve performance.

Requirements

At least 2 years of experience in automotive sales or BDC management.
Excellent communication and interpersonal skills.
Strong leadership and team-management skills.
Ability to work in a fast-paced and dynamic environment.
Proficiency in Microsoft Office and CRM systems.
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage a team of BDC representatives to support customer satisfaction and meet sales targets.
Respond to internet and phone leads in a timely and professional manner.
Maintain thorough knowledge of dealership products and services.
Ensure compliance with dealership policies and procedures.
Build and maintain strong customer relationships.
Participate in training and process-development sessions to improve skills and knowledge.
Maintain a positive relationship among the BDC team, sales teams, and dealership management.
Track customer interactions daily using the dealership CRM tool.