BDC Manager - Internet Sales

DeVoe Buick GMC•Naples, FL

6d•$80,000 - $105,000•Onsite

About The Position

DeVoe Automotive is seeking an experienced BDC Manager to lead our internet sales department across our Buick, GMC, and Subaru stores. This is a true Monday–Friday leadership role with no weekends. You will own our CRM, our follow-up process, and our lead reporting, and you'll lead our Business Development Representatives. This is a long-term career opportunity with a growing organization, where your work directly shapes the success of our sales operation.

Requirements

2+ years of dealership internet sales or BDC experience, with leadership or supervisory experience preferred
Strong working knowledge of an automotive CRM (Reynolds Focus, VinSolutions, DriveCentric, eLeads, or similar)
Comfort with Excel and reporting, and the ability to turn data into action
Experience coaching, training, or leading others
Organized, process-driven, and accountable
Professional communication by phone, text, and email
Full-time, Monday–Friday.
Valid driver's license.
Pre-employment background check and drug screening.

Responsibilities

Own and administer our CRM, including users, lead routing, lead sources, and data quality.
Build and maintain lead follow-up schedules and the email and text templates for new, unsold, and re-engagement leads.
Track and report response time, appointment set, show, and close rates. Present monthly results to leadership.
Measure the performance of each lead provider and recommend where to invest.
Supervise, coach, and set goals for our BDRs, using call reviews and CRM activity to drive improvement.
Personally handle internet leads and sales calls, and set appointments that show.
Work closely with sales managers and leadership to improve results from first contact to sold.