Holiday Sales Associate, Amherst - Williams Sonoma

Williams-Sonoma • Amherst, NY

9d

About The Position

As a Sales Associate, you provide customers with a distinctive shopping experience through excellent customer service, effective selling techniques, and in-depth product knowledge in a fast-paced specialty retail environment. The role involves helping customers find suitable products and services, meeting sales goals, processing transactions, and supporting the presentation and upkeep of the store.

The position requires customer service and retail sales experience. Full-time associates are expected to have open availability to meet business needs. Part-time Flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; additional availability is needed to be scheduled for 20 or more hours per week. The anticipated pay is $17.00 per hour. The role is not eligible for relocation assistance.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience preferred but not required.
• Ability to sell, demonstrate the ability to exceed selling goals, and close sales.
• Ability to succeed in a team environment while working independently and managing time.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to be mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• High school diploma or equivalent preferred.
• Full-time associates must have open availability to meet business needs.
• Part-Time Flex associates must be available for at least two regularly scheduled shifts on separate weekend days and two weekday shifts. Greater availability is required to be scheduled for 20 or more hours weekly.

Nice To Haves

• Specialty retail sales experience.
• High school diploma or equivalent.
• Ability to ask questions that identify customers’ cooking style and needs and connect customers with suitable products.

Responsibilities

• Provide sincere, friendly, and energetic customer service in accordance with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, merchandise searches, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate product knowledge, including product features and benefits.
• Accurately and efficiently process register transactions, including sales, returns, and exchanges.
• Help implement and maintain visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and upkeep, including straightening, cleaning, and helping maintain the stockroom.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management and comply with Company policies and procedures.

Benefits

• Competitive compensation package.
• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED