Holiday Stock Associate, Amherst - Williams Sonoma

Williams-Sonoma • Eggertsville, NY

20h

About The Position

The Holiday Stock Associate provides excellent customer service and a distinctive shopping experience in a fast-paced specialty retail environment. The role includes selling and sharing product knowledge, assisting customers with services and merchandise, processing transactions, supporting visual presentation, maintaining store and stockroom standards, and processing and replenishing merchandise. The position also requires complying with company policies and performing other duties assigned by management.

Requirements

• 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
• Ability to sell, demonstrate the ability to exceed sales goals, and close sales.
• Ability to work effectively in a team and independently, and manage one’s own time.
• Ability to thrive in an entrepreneurial environment and seek creative solutions.
• Ability to ask customers questions to understand their cooking style and needs, and connect them with suitable products based on their style, lifestyle, and story.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to work toward clearly defined daily sales goals and metrics.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to operate a point-of-sale system.
• Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
• High school diploma or equivalent preferred.
• Full-time associates are expected to have open availability to meet business needs.
• Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday through Thursday). Availability for two weekend shifts must be on separate days. Associates scheduled for 20 or more hours per week must have additional availability that meets business needs.

Nice To Haves

• Specialty retail sales experience.
• High school diploma or equivalent.

Responsibilities

• Provide sincere, friendly, energetic customer service in keeping with World-Class service standards.
• Achieve established sales and contest goals and maintain knowledge of current sales and promotions.
• Assist customers with gift wrap, gift registry, merchandise locating, catalog and special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Use effective selling techniques to build multiple sales and increase productivity.
• Demonstrate comprehensive product knowledge, including product features and benefits.
• Accurately process register transactions, including sales, returns, and exchanges.
• Assist with visual merchandise presentation, signage, and lighting.
• Maintain store cleanliness and maintenance standards; straighten and clean, and help maintain the stockroom as needed.
• Process, ticket, and restock merchandise as needed.
• Perform other duties assigned by management.
• Comply with company policies and procedures.

Benefits

• Competitive compensation; anticipated pay is $17.00 per hour.
• Competitive salaries and comprehensive health benefits.
• Generous discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED