Big Daddy's Wine & Liquors Sales Associate North Miami, FL US

Flanigan's Enterprises•North Miami, FL

2d•Onsite

About The Position

Big Daddy's is a South Florida staple that has served the community for over 60 years, evolving from popular lounges to neighborhood liquor stores. The company combines the advantages of a chain operation with the close-knit sensibility of a family-operated business and aims to provide friendly, clean, knowledgeable package-store operations. Big Daddy's is seeking an energetic, dependable Sales Associate to assist customers, process transactions, merchandise the sales floor, and help create a positive retail experience. The role requires strong customer service skills, the ability to learn product knowledge quickly, and comfort working in a fast-paced environment.

Requirements

Computer literate and familiar with using POS systems.
Extremely personable, positive, and approachable.
Fantastic customer service skills.
Comfortable standing for long periods.
Able to lift 50 lbs. with or without accommodations.
Comfortable with shift scheduling and working weekends and holidays.

Nice To Haves

Wine and spirits experience in a retail sales environment.

Responsibilities

Welcome and greet customers as they enter the store.
Offer help and provide direct assistance to customers.
Provide product knowledge, including features, benefits, and overall value.
Answer customer questions and concerns.
Attend to customers' unique and individual shopping needs.
Cross-sell and encourage beneficial product add-ons.
Upsell when appropriate and promote current sales, promotions, and coupon deals.
Explain store-member benefits and encourage customers to sign up.
Process purchases, returns, and exchanges.
Handle customer complaints in a calm and professional manner.
Report unusual matters or major incidents to management.
Help organize backstock and perform inventory counts.
Process newly received shipments.
Organize and replenish front stock and help merchandise the store.
Maintain a clean and tidy work and retail space.
Be enthusiastic and informative about all products.
Help create a positive shopping and buying environment.
Work as a team to achieve sales goals.