Sales Associate - Chico's

Chicos Fas•Macon, GA

2d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps ensure a positive customer experience and store profitability while putting the company’s values and guiding principles at the forefront of store operations. This position may be found in multiple brands, and some duties may vary by brand. The associate drives sales through product knowledge, customer recommendations, promotion awareness, and support of merchandise presentation and standards. They provide personal service across in-store and online channels, address customer concerns, support efficient checkout, build customer relationships, and assist with replenishment, fulfillment, visual merchandising, and store organization. The position also emphasizes teamwork, inclusion, and personal development. The role requires flexible availability, including nights, weekends, and holidays. Physical demands include constant walking and standing, frequent climbing, and occasional lifting up to 50 pounds.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to climb frequently for 34–66% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally for 1–33% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge, recommending merchandise, and helping customers locate or obtain items.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable policies and operational practices.
Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling, wardrobing, and consistent communication using the customer book.
Maintain knowledge of current product fit and style offerings in store and online.
Support replenishment activities and locate fulfillment.
Assist with floor sets, window changes, visual presentations, and signage placement as directed.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.