Sales Associate - Chico's

Chicos Fas•Folsom, CA

18h•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of delivering a great customer experience and maximizing profitability. The role may be found in multiple brands, and some duties may vary by brand. The Sales Associate drives sales by sharing product knowledge, helping customers find merchandise, and maintaining current knowledge of promotions, pricing, and visual standards. The position also delivers personal service across in-store and online channels, resolves customer concerns, supports checkout and loyalty-program activities, and builds customer relationships through clienteling. Operational duties include replenishment, locate fulfillment, visual presentation, and maintaining boutique cleanliness and organization. The role contributes to an inclusive, collaborative team and seeks feedback and development opportunities. The position is at location 0779 - Folsom Premium Outlets. The wage range is $16.90–$21.10; the selected candidate’s wage rate will be based on individual qualifications.

Requirements

High school diploma or equivalent.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
For applicants in AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA: must be at least 16 years old.
For applicants in all other states: must be at least 18 years old.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and communicating product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales, promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, and loss prevention, and complete other duties as directed by Management.
Participate in visual directives, monthly store sets, and sales-floor maintenance.
Promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel customer experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, and security.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style assortment offerings in store and online.
Communicate consistently with clients using Style Connect and Customer Book clienteling tools.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
Assist with boutique cleanliness and organization.
Promote inclusive, collaborative problem solving, seek personal development opportunities, and solicit feedback.
Perform other duties as assigned.