About The Position

The Sales Associate generates sales by demonstrating passion for products, brands, fashion, and trends, while providing every customer with an engaging, positive, authentic, and exceptional shopping experience. The role also involves carrying out initiatives and tasks assigned by the leadership team and contributing positively to the store team. Associates focus on full-price selling while staying aware of product value and promotions, follow company policies and procedures when addressing customer situations, and seek leadership support for escalated issues. They complete tasks efficiently, maintain visual standards and an organized, clean, and safe store, and share customer feedback with leadership. They also support sales and operational goals, participate in contests and events, and execute digital sales strategies such as ship-from-store and BOPIS. The position is part-time and requires availability for 20–40 hours per week, including flexibility to work weekends, nights, and peak holiday periods. Physical requirements include frequent lifting or moving of up to 20 pounds and occasional lifting or moving of up to 35 pounds, sitting or standing for long periods, climbing ladders as needed, and moving throughout sales-floor, stockroom, and office areas. The role may involve working in an open environment with fluctuating temperatures and standard lighting.

Requirements

  • Passion for products, brands, fashion, and trends.
  • High school diploma or equivalent preferred.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time-management skills.
  • Proficiency in math and strong computer skills.
  • Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
  • Frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
  • Frequently sit or stand for long periods and climb ladders as needed.
  • Ability to maneuver around sales-floor, stockroom, and office areas.
  • Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.

Responsibilities

  • Deliver an engaging, positive, and authentic customer experience.
  • Focus on full-price selling while maintaining awareness of product value and promotions.
  • Address customer situations in accordance with policy and procedures, seek positive resolutions, and partner with leadership on escalated issues.
  • Complete assigned tasks in a timely and efficient manner.
  • Execute visual directives and maintain company visual standards.
  • Support high standards of organization and cleanliness to promote a safe working and shopping environment.
  • Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, and the Safety Program.
  • Follow Loss Prevention policies and report violations to leadership or through the Silent Witness Hotline.
  • Share customer feedback with leadership to improve the customer experience.
  • Participate in company and store contests and events, and stay current on financial goals and priorities.
  • Support the leadership team in achieving sales and operational goals.
  • Support and execute digital sales strategies, including ship-from-store and BOPIS.
  • Represent the PacSun brand and contribute to a positive working environment by demonstrating its core values.
  • Adhere to Employee Appearance Guidelines and maintain the company's fashion image.
  • Learn about products, brands, fashion, and trends, and work to improve individual performance as a productive team member.

Benefits

  • $1,000 referral incentive program.
  • Associate discount of 30–50% on merchandise online and in stores.
  • Immediate 100% vested 401(k) contributions and employer match.
  • Calm Premium access for all employees.
  • Employee perks throughout the year.
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