About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional service, create memorable brand experiences, and inspire customers with your passion for Swarovski products while achieving sales goals and contributing to a vibrant team. You will create emotional connections through storytelling, build lasting customer relationships, and help maintain a welcoming and organized store environment. The role involves staying current on product knowledge and using digital tools to enhance the customer experience. Swarovski offers product and personal training, employee product discounts, and an employee assistance program. The company supports career development, with opportunities to grow into leadership or specialist roles such as Store Manager, Trainer, or Visual Merchandiser. Swarovski describes sustainability, responsibility, inclusion, and individuality as important to its brand and workplace, and states that it is an equal opportunity employer.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven team orientation, and a commercial mindset.
  • Digital savvy and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers and promote loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay current on brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Exclusive employee discounts on Swarovski products.
  • Global employee assistance program with support for mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Development support and potential progression into leadership or specialist roles.
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