Sales Associate - Audi

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Associate sells Audi vehicles by following dealership and manufacturer sales processes, engaging with customers, building ongoing relationships, and developing new prospects. The role includes learning product information and completing factory training, conducting customer test drives, presenting offers to management, preparing sale paperwork, delivering vehicles, and processing trade-ins as requested. The associate also uses company-designated software and online platforms to communicate with customers, including creating video demonstrations, and uses a personal device for multifactor authentication to access company systems. The position requires a valid, unrestricted driver’s license and the ability to maintain a clean driving record and drive a vehicle. The work involves regular interaction with customers and coworkers, use of standard office equipment, and occasional travel within or outside the area. The employee must be able to meet the described physical demands and pass a drug/alcohol urinalysis.

Requirements

Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Previous automotive sales or customer service experience.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to use a third-party video recording platform to create on-the-spot video demonstrations and explain product features clearly and engagingly.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and positive ‘can do’ attitude.
Ability to set a positive example by displaying servant leadership behaviors in daily actions and decisions.
Ability to stand, walk, talk or hear, use hands and fingers, reach, bend, sit, lift, climb, stoop, kneel, crouch, and drive.
Ability to regularly lift and/or move up to 25 lbs., frequently lift up to 50 lbs., and occasionally lift more than 100 lbs. with proper assistance.
Close and distance vision.
Ability to pass a drug/alcohol urinalysis and drive a vehicle.

Nice To Haves

High School Diploma or GED preferred and/or equivalent work experience.

Responsibilities

Follow dealership management’s sales process and customer-interaction guidelines.
Proactively engage customers and maintain regular contact through floor time, phone calls, direct mail, email, virtual visits, and company-designated third-party software and online platforms.
Complete required factory training and develop product knowledge for each model sold.
Contact previous customers regularly and on schedule, and report performance to the sales manager.
Conduct customer test drives according to management’s personal-safety guidelines.
Present all customer offers to purchase a vehicle to management.
Prepare and process paperwork required to finalize vehicle sales.
Deliver vehicles to customers and process trade-ins as requested by management.
Develop a long-term outside prospecting plan and spend time daily generating new clients.
Use a personal device for multifactor authentication to support company network and site access security.
Work to improve personal selling skills.
Enforce safety precautions specific to the work area.
Perform other duties as assigned by the manager.