Full Time - Sales Associate - Building Materials - Day
About The Position
As a Customer Service Associate in Building Materials, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You listen to customers, answer questions, assist with product selection and handling, and help ensure their needs are met. The role also involves organizing and replenishing merchandise, processing orders and deliveries, and preparing products to meet customer needs. Daily responsibilities may vary by department, and associates may cross-train in other store areas. The position is full-time and day shift. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors or outdoors in varied weather conditions, with possible exposure to noise and moving or shaking objects and equipment. Physical duties include prolonged standing, sitting, and lifting; single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Travel occasionally to meetings, training, or neighboring stores if needed.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
