Full Time - Sales Associate - Building Materials - Day
About The Position
As a Customer Service Associate at Lowe's, you welcome customers and help them find the right products and services for their home improvement needs. You provide friendly, professional assistance, answer questions, help customers locate and select merchandise, and may occasionally load merchandise. The position is assigned to a store department according to hiring needs and skillsets; this posting is for Building Materials. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily work includes listening to customers, organizing merchandise, and completing department-specific tasks. Associates may cross-train in other store areas and may need to travel occasionally to meetings, training, or neighboring stores. Work may take place indoors and outdoors, with exposure to changing weather and temperatures, noise, and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment is used as required with proper training or assistance from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe's encourages military and veteran applicants.
Responsibilities
- Welcome customers and provide friendly, professional customer service.
- Answer questions and help customers locate, handle, and select merchandise.
- Downstock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise according to customer needs, such as cutting and bundling wood or cutting drywall.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Competitive pay and flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
