About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the store’s product areas and departments, adherence to company policies, procedures, and visual standards, and promotion of sales and merchandise. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers. The position supports daily store operations and is focused on outstanding customer service and merchandise sales.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Initiative and ability to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team-oriented, with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards described in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal controls and reporting potential fraud risks to management or appropriate officials.
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