About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The associate is knowledgeable about the products in each store department, upholds the policies, procedures, and standards in the visual manual, and promotes sales and promotions. As an ambassador for the organization and brand, the associate creates a distinctive customer experience that helps acquire and retain long-term customers. The role focuses on outstanding customer service and promoting merchandise in stores. The position is part-time, hourly, and non-exempt, and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team-oriented, with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to develop selling skills and track sales performance.
  • Follow company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
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