Sales Associate

Leeds West Groups•Firestone, CO

13d•$20 - $22•Onsite

About The Position

A Sales Associate at Big O Tires | Leeds West Groups supports the Store Manager with daily business operations while delivering exceptional customer service and sales results. The role requires professional integrity, teamwork, automotive industry knowledge, and the ability to exercise discretion and independent judgment on matters that significantly affect business operations. The Sales Associate advises customers about automotive services, promotes repairs and maintenance, identifies appropriate upsell opportunities, and works with technicians and other staff to coordinate efficient service appointments. The position also supports store performance and operations, including scheduling, records and payment processing, inventory and expense management, payroll matters, safety, and business planning. The Associate serves as a facility key holder and completes opening and closing procedures. This is a full-time, overtime-exempt, onsite role requiring at least 32 hours per week. Hours and days may vary according to location and business needs; long hours and frequent weekend work are regularly required. The role involves up to 50% travel between local stores, with overnight travel under 5% except for particular assignments.

Requirements

Must be at least 18 years old.
Active, unrestricted driver’s license required.
High school diploma or equivalent required.
Prior industry knowledge and/or experience required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete a background check and Motor Vehicle Records check and maintain a clean driving record.
Strong integrity, active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Strong sales skills and extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational, detail-oriented, analytical, decision-making, problem-solving, and time-management skills.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to comply with workplace conduct policies and required PPE, uniform standards, and OSHA safe-work standards.
Ability to travel up to 50% between local stores; overnight travel is less than 5% except for particular assignments.
Ability to meet the physical demands of the role, including frequent movement and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least one year of related experience is preferred.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Provide effective customer service, manage customer interactions and concerns, apply promotions and discounts, promote financing, follow up after service, and help obtain positive customer reviews.
Listen to customers and recommend appropriate automotive repair and maintenance services.
Explain service offerings, benefits, and pricing, and identify customer-focused opportunities to recommend additional services or products.
Use promotional materials, offers, incentives, and standard operating procedures to encourage appointments and repeat visits.
Coordinate with technicians and staff to ensure appointments are completed accurately and efficiently.
Schedule and confirm service appointments based on availability, service needs, workflow, and profitability; follow up on changes or conflicts.
Maintain customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Ensure services meet company, safety, and industry standards.
Assist in monitoring and analyzing KPIs and identifying areas for improvement.
Assist with inventory, shrinkage, costs, expenses, P-Card use, payroll management, and injury and damage claims.
Act as a facility key holder and complete opening and closing procedures, including nightly deposits, system close-outs, and responding to after-hours alarms and security concerns.
Help reduce workplace safety risks, injuries, and damage through training, enforcement, and compliance with OSHA and company safety policies and best practices.
Ensure test drives comply with company policy, safety practices, procedures, and traffic laws.
Maintain a clean, organized, and safe work environment in compliance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, budgets, and directives.
Support the Store Manager in fostering an inclusive, cohesive team culture that develops employees and supports business goals and customer service.
Perform other duties as assigned.