Sales Associate

EquipmentShare•Iowa City, IA

7d•Onsite

About The Position

Forge & Build, a partner of EquipmentShare, is hiring a Sales Associate at its Iowa City, Iowa facility. This front-line, customer-facing role delivers in-store customer service by assisting walk-in customers, handling incoming calls, processing orders, and supporting outside sales representatives. The role also helps resolve customer issues and provides an opportunity to learn and grow within the Forge & Build business. The Sales Associate helps customers with sales orders, quotes, pricing requests, payments, and product information. The position also supports store operations through stocking, merchandising, cleaning, unloading merchandise, maintaining a safe shopping environment, and learning the BisTrack system for inventory, receiving, and point-of-sale tasks. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.; weekends are included, and overtime pay is offered after 40 hours worked.

Requirements

Strong customer service skills and the ability to provide excellent experiences to current and potential customers.
Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
Ability to collaborate and build partnerships with internal team members.
Ability to provide general product knowledge and understand upselling to customers.
Professional appearance and a positive attitude.
Ability to work effectively in both collaborative and autonomous environments.
Self-driven, entrepreneurial mindset, and adaptability to learn changing technologies and processes.
Adherence to company policies, mission, and culture, with regular and reliable attendance.
Excellent written and oral communication skills.
Basic math skills for calculating quantities and processing sales.
Organizational, time-management, detail-orientation, and problem-solving abilities.
Ability to adapt and succeed in a fast-paced environment.
Ability to drive and maintain a valid driver's license.
Desire to learn, develop individually, and pursue continuous improvement.
Ability to stand and walk for prolonged periods.
Ability to move products and assist with store layout changes, including lifting up to 50 pounds at a time.
Ability to bend and stoop and work in tight or confined spaces.
May be required to work in extreme outdoor temperatures while assisting customers.

Nice To Haves

Experience providing a great customer experience.
General knowledge of the construction industry.

Responsibilities

Serve as the first point of contact for walk-in customers and incoming calls, providing friendly, professional service and working to exceed customer expectations.
Process sales orders, quotes, and pricing requests, and apply payments to customer accounts.
Stock and merchandise the store, clean and maintain it, and help ensure a safe shopping environment.
Assist with unloading merchandise received at the store.
Maintain knowledge of store product lines and provide product information to customers.
Identify potential business leads, including contractors, builders, developers, and homeowners, and refer them to outside sales representatives.
Learn and use the BisTrack system, including identifying inventory discrepancies and completing receiving and point-of-sale tasks.
Communicate effectively and promptly with the store and internal clients, and provide action items to address issues with urgency.
Perform other duties as assigned by management.

Benefits

Monthly family dinner night.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Overtime pay after working 40 hours.