Sales Associate

Orangetheory • Austin, TX

4d • Onsite

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional experience to prospective and current members at AFG HoldCo studios. The role serves as a key point of contact, sharing the brand story, driving membership sales, and building relationships that support member retention. The Sales Associate partners with the studio team to meet sales goals, maintain a welcoming, high-energy environment, and ensure a seamless studio experience. The position reports directly to the Studio Manager and does not manage a team.

This role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and team members in a dynamic setting that may have moderate to loud noise from music and group fitness classes. The position also includes computer, phone, and other standard office-equipment use, and may occasionally involve offsite community events. The role requires frequent standing and walking, effective communication in a potentially loud environment, and occasional handling of items weighing approximately 25–30 pounds, as well as bending, reaching, and light cleaning.

This is a full-time position with a flexible schedule as needed, including weekends and holidays. Compensation is $15.00 per hour. A high school diploma or equivalent is required; prior experience in customer service, sales, hospitality, or a related field is preferred (0–1 year).

Requirements

• High school diploma or equivalent.
• Prior experience in customer service, sales, hospitality, or a related field is preferred (0–1 year).
• Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
• Strong communication, listening, interpersonal, and relationship-building skills.
• Ability to work effectively in a team and collaborate across functions.
• Professionalism, integrity, a positive service attitude, reliability, and consistency.
• Strong organizational, attention-to-detail, and time-management skills.
• Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
• Self-motivation and a results-oriented approach.
• Ability to stand and walk frequently, communicate effectively in a potentially loud environment, and occasionally lift, carry, push, or pull items weighing approximately 25–30 pounds.
• Ability to bend, reach, and perform light cleaning tasks.
• Ability to meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

• Prior experience in customer service, sales, hospitality, or a related field (0–1 year).

Responsibilities

• Deliver a welcoming, inclusive, high-energy experience to members, prospective members, and guests in accordance with brand standards.
• Complete and maintain required member documentation and records using company systems and tools.
• Participate in scheduled team meetings, training, and development opportunities.
• Conduct studio tours, explain membership options, and answer questions about programs and services.
• Partner with studio team members to create a seamless, positive experience for prospective and current members.
• Achieve individual and team sales goals through outreach, follow-ups, and lead-generation activities.
• Build relationships within the local community to increase brand awareness and generate business opportunities.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, well-presented studio environment in accordance with company standards.
• Communicate with members and prospects in person, by phone, email, and text.
• Process sales transactions, including cash and credit card payments, accurately and with integrity.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
• Uphold exceptional customer service and AFG HoldCo core values.
• Perform light cleaning and help maintain the studio environment.
• Occasionally participate in offsite training or other company needs, and community activities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED