Sales Associate

Petco • Front Royal, VA

13d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and collaborating in a fast-paced retail setting.

The position involves customer service and sales, cashiering, stocking and inventory support, merchandising, and maintaining store cleanliness and organization. It is performed in a Pet Care Center retail environment with active engagement on the sales floor and regular interaction with customers and animals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Provide accurate product and pet care information to help customers make informed choices.
• Greet customers and deliver friendly, helpful, solution-focused service.
• Create positive shopping experiences that build customer trust and loyalty.
• Collaborate with and support teammates.
• Help maintain a clean, safe, welcoming, organized, and visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Educate customers about products, services, and promotions.
• Support store sales and service goals.
• Stock shelves, replenish merchandise, and support inventory accuracy.
• Assist with store recovery, merchandising, and promotional setups.
• Support daily operational routines and task execution.
• Follow company policies, procedures, and safety standards.
• Complete additional tasks and responsibilities as assigned.

Benefits

• Opportunities to learn, grow, and explore career paths.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed