Full Time - Sales Associate - Plumbing - Closing
About The Position
As a Customer Service Associate at Lowe’s, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, listen to their questions, help them select and handle merchandise, and ensure their needs are met. The role is in the Plumbing department, though associates may cross-train in other store areas based on hiring needs and skillsets. Daily work includes organizing and replenishing merchandise, processing orders and deliveries accurately, and preparing products to meet customer needs. Depending on the department, preparation may include tasks such as cutting and threading pipe. Associates may occasionally load merchandise and guide customers through shopping or checkout. The role may involve inside and outside working conditions, exposure to varying climates and noise, and moving or shaking objects and equipment. Travel is not regularly required, but occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance
- Company-matching 401(k)
- Employee Stock Purchase Program
- 10% Associate Discount
- Track to the Trades program
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Broad discount platform
- Potential annual bonuses, deferred compensation plan, and grant awards, based on eligibility
- Learning and development opportunities
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
