Full Time - Sales Associate - Plumbing - Closing
About The Position
As a Customer Service Associate in the Plumbing department, you help customers feel comfortable shopping at Lowe’s by providing friendly, professional assistance with their home improvement needs. You welcome customers, answer questions, help them locate and select products, and may occasionally load merchandise. You also organize and replenish merchandise, process orders and deliveries, and prepare department merchandise according to customer needs. Associates may be cross-functionally trained in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, varying or extreme weather, noise, and moving or shaking objects and equipment. Lifting methods vary by role; single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used when required with proper training or assistance.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver customer service.
- Prepare merchandise in the department based on customer needs, such as cutting and threading pipe.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
