Full Time - Sales Associate - Plumbing - Opening
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional customer service and help customers find products and services for home improvement needs. You welcome customers, answer questions, assist with product selection and merchandise, and help ensure customer orders and deliveries are handled accurately. Most of the role involves listening to customers, answering questions, and organizing merchandise. Duties may vary by department and can include preparing merchandise to meet customer needs, such as cutting and threading pipe. The role may also include occasional merchandise loading and cross-training in other areas of the store.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
- Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- A trade-related certification, such as in plumbing, hardware, kitchen, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare merchandise for customer needs, including cutting and threading pipe where applicable.
- Guide customers through shopping or checkout.
- Perform other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% associate discount
- Track to the Trades program
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
