Full Time - Sales Associate - Plumbing - Opening
About The Position
As a Customer Service Associate in the Plumbing department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with product selection and handling, and help ensure their needs are met. You will spend much of your time listening to customers, answering questions, and organizing merchandise; responsibilities can vary by department and may include preparing merchandise such as cutting and threading pipe. Associates may cross-train in other store areas. The position does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, variable or extreme weather, noise, and moving or shaking objects and equipment. Lifting guidelines limit single lifts to 75 pounds; team lifts and powered equipment are used as needed and according to training and safety requirements.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities needed for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- A certification in a trade related to the department, such as plumbing.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare department merchandise based on customer needs, including cutting and threading pipe where applicable.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% associate discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
