Sales Associate - Optical Specialist

National Vision•Longview, TX

4d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The role includes guiding customers through eyewear selection and product education, supporting patient flow and pre-exam screenings, performing final eyewear adjustments and quality checks, preparing orders for pickup, and maintaining organized retail and finishing areas. The Optical Specialist models Eyeglass World service and brand standards and partners with the store team to provide a seamless, elevated customer experience. In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials; duties and work practices may vary accordingly.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service at every stage of the customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help ensure customers leave confident in their eyewear and their experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help facilitate smooth transitions between the exam, finishing, and pickup.
Perform final adjustments, inspections, and quality checks on eyewear.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain clean, organized, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors in every interaction.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience.