Sales Associate - Optical Specialist
About The Position
The Optical Specialist is a customer-facing member of the Eyeglass World team who supports a seamless, high-quality in-store experience. The role combines customer service, optical support, and eyewear finishing, including helping customers choose eyewear, assisting with pre-exam activities, fitting and preparing eyewear, and completing customer pickups. The specialist works with the store team to uphold Eyeglass World’s service, visual, experiential, and operational standards. Duties and work practices may vary to comply with state laws that require certain responsibilities to be performed by individuals with specific licenses or credentials.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and experience.
- Assist with patient flow and pre-exam screenings to support optometrists.
- Support smooth transitions between the exam, finishing, and pickup stages.
- Perform final eyewear adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold the store’s visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- Competitive pay and bonus opportunities.
- Health and dental insurance.
- 401(k) retirement savings.
- Flexible spending account.
- Generous paid time off and company holidays.
- Parental leave.
- Employee eyewear discount.
- Training programs.
- Educational courses supporting personal and professional development.
- Opportunities for internal promotion and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
