Sales Associate - Optical Specialist

National Vision•Indianapolis, IN

19h•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support through eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and helps ensure smooth transitions from the exam to finishing and pickup. The role also performs final adjustments and quality checks, prepares orders for pickup, supports order entry and tracking, maintains organized store areas, resolves quality or service issues, and upholds Eyeglass World’s service and operational standards.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction in every interaction.
Ability to support the store team in achieving shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer’s visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between exams, finishing, and pickup.
Perform final eyewear adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, order tracking, and timely completion.
Maintain clean, organized, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience and support shared goals.