Sales Associate - Optical Specialist

National Vision•Walker, MI

3d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The role brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver seamless, elevated, and consistent customer experiences.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.
Must be available to work Mondays and Thursdays.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers leave confident in their eyewear and experience.
Assist with patient flow and pre-exam screenings in support of Optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup.
Perform final adjustments, inspections, and quality checks on eyewear.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience.